Overall, there are some mixed reviews when it comes to durability with some iComfort models. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. This company is on the right track to keep up with incoming complaints, but there's still plenty of work to do. On top of the CF1000 mattress you’ll find a cool-to-the-touch cover for temperature regulation. Facebook; Instagram; Twitter; Comparing Serta iComfort vs. Casper. Serta iComfort EFX iComfort EFX is the newest collection in the Serta iComfort series of memory foam mattresses.At this time, the iComfort EFX collection has five models: Brilliant EFX, Visionary EFX Plush, Visionary EFX Cushion Firm, Intellectual EFX and Aura EFX. My husband weighs about 180 pounds, and I weigh about 110 pounds. We ordered a Serta mattress in August 2020 and finally received it October 2020. The day your mattress is delivered to you, you have 120 days to see if it meets your sleep needs. has partnered with Affirm to give customers the option of financing their new mattresses. If you choose the additional White Glove Delivery option, XPO will not only set up your new mattress, but they will also remove your old mattress and box spring. This was suppose to be a brand new mattress. We went to the closest stare and the sales associate did not want to bother because it was not a new purchase. Underneath that is a unique memory foam layer with carbon fiber to promote cooling, strength, and back support. After reading the complaints, I feel this company's product should be looked at. She cannot even sleep in it any more. I just don't quite understand why! Pauline Parker [protected] Name on the bill is Chester Parker. Find Serta iComfort Mattress On Social Media. We argued that defective beds should just be refunded. We bought this! It has a variety of options that change the thickness and firmness of the mattress for an additional cost. Hot, combination sleepers will find the iComfort to be the. A soft credit check will determine if you’re approved, and once you receive confirmation, you’ll be provided with multiple financing terms: 3 months, 6 months, or 12 months. Updated December 3, 2020. ... Trial and Warranty. If you’re a particularly hot sleeper, this is the model for you. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Serta Customer Service. Consumer damage and comfort are not covered by the warranty. The simple yet sturdy materials used in construction makes this a practical mattress option with a budget-friendly price. If you find that you’re still not happy with your iComfort, you can contact Serta by phone or by email and set up your hassle-free return, at no cost to you. I have the receipt and we purchased it from Colders on June 23rd 2018. The iComfort CF3000 takes the base model and goes the extra step in its construction. Next move is to file in small claims court. Both Serta’s flagship Perfect Sleeper® and iComfort® mattress collections have been named Consumers Digest Best Buys. Same response, asked if we had the receipt. to further enhance the mattress’s ability to dissipate heat. The Serta mattress brand is an industry leader. The iComfort CF1000 has a 10” thickness and is available in a medium firmness level, making it one of Serta’s best mattresses for side sleepers. This sinking start about 10 months after it was purchased. The "EFX" in iComfort EFX stands for EverFeel Technology, the combination of materials and construction in this collection. [protected]@yahoo.com. Buying a good mattress is an investment in your health and happiness. Another option if you’re unhappy with your mattress is to consider an exchange. In my knee and hip. There is also the need for additional support on the neck because stomach sleepers keep their heads turned to the side. Check out our review to find out which model Serta has made for your sleep needs. has worked tirelessly to constantly push for improvements to the way we sleep. The stain has nothing to do with the fact that the mattress is defective. I paid actually $1, 800.00 Next is 3” of. One day I noticed I was in a sink hole. Your email address will not be published. This is convenient because you don’t get to test the bed initially as it’s sold online. Serta’s iComfort beds may be on the pricier side, but you are getting true value for your money. The Max Cool Cover is made from super cool high-performance fibers to give an instant cool-to-the-touch sensation. There is no question that it is defective. Real hard getting up off the floor. They were impossible to patch. This is really strange phrasing because it is so subjective. Serta wont do anything about it, Its not even Stitched correctly, very very poor workmanship. It’s important to remember that an exchange will void the 120-day trial period on your new product. Contacted Serra...was told to go back where I bought it. If you choose the additional White Glove Delivery option, XPO will not only set up your new mattress, but they will also remove your old mattress and. to the surface, so you can stay cool all night long. The mattress was investigated by Boscov's and was considered faulty, but they said in the fine print that there is to be no stains on mattress. Angel Compian, This is the second mattress that we had to complain about for this order. Serta is one of the top mattress manufacturers in the U.S. and a name many will see pop up often when shopping for a new bed. The matress is sinking in, I am now experiencing back pain due to the defective Serta matress that was sold to me. Next is the Carbon Fiber Memory Foam layer to give you exceptional back and neck support while also channeling heat away from your body. If you purchased your iComfort from another retailer, you must reach out to them to handle returns. Pillow top as if it had blown out and the side that is like that feels like there's an arch when you're laying on it and the opposite side is fine. All mattress purchases made through Serta’s website are covered under a 120-day in-home trial. Write a Review! A stained mattress. With such great warranties, you can be assured that you are buying from some of the best and reliable brands in the country. The iSeries also features Serta’s HyperFeel Surface, a fabric cover that brings the cooling and comforting feel of the memory foam to the surface, so you can stay cool all night long. I would like my matress replaced as soon as possible. Similar to back sleepers, we recommend stomach sleepers go with one of the more supportive iComfort models, like the CF3000 or CF4000 firm. Starting a warranty claim can be done right on the Serta website, and once you’ve made your claim, a member of the warranty team will reach out to you for the next steps. Please replace. ’s website are covered under a 120-day in-home trial. When I raise the bed it bunches up in the middle in several places and makes it very difficult to sleep on. Serta recommends that you allow for a two-week break-in period to let your body adjust to the new mattress. We had a 10 year warranty, I lost the receipt, finally found it and called about the warranty, 35.00 for a inspector and 114.00 for a delivery of a new Mattress that was the same quality, well that was a joke, I got it delivered today, Old Mattress that was 2 years old, was almost 10 inches in height, new mattress 8 inches, no memory foam or pillow top like our old one did, If you sit on the side, the mattress sinks 3 inches, down to 5 now, if you lay down and total relaxed you roll right into the middle, the Coils squeak, oh did I tell you we haven't even slept on it yet, this mattress wont even last a month, I called Serta twice, they said I signed a paper that I might not get the same mattress BUT it would just as good as our last one, WRONG, this is a cheap mattress that they put in RV's . Do not apply any type of liquids to the mattress because they can potentially stain the fabric and make the stain worse. lovers will enjoy the level of comfort provided by this line. Back and stomach sleepers who want a softer surface. Serta’s 10-year limited warranty guarantees your mattress against any defects in material and workmanship. Serta may offer a warranty, but the consumer will never get anyone on the phone to get help. Discuss the issues you have had with Serta and work with their customer service team to find a resolution. Warranty: we called Serta who referred us back to amazon at (888) 280-4331 for warranty claims. After the gel foam layer is the support layer, which uses support foam to provide pressure point relief. Serta will not accept damaged mattresses for return. The iSeries also features, ’s HyperFeel Surface, a fabric cover that brings the cooling and comforting feel of the. All rights reserved. They said that due to the stain and the tear they won't own up to the warranty. In case of a stain, we recommend adding baking soda to the soiled area and letting it sit for approximately 15 minutes. Serta Mattress Co. does not care about their customers! Respond to: [protected]@hotmail.com We bought Serta Icomfort King Mattress in Oct.2013 it came with 25 year warranty but warranty would be voided if you didn't purchase a $90 mattress pad cover. It is so uncomfortable. Are you a side sleeper? They told me that I only need to come to the store and pick out a mattress. if you can contact me as soon as possible, my email address is Amazon has said they will issue us a prorated refund of the purchase price for the time remaining in the warranty (~80%) but what concerns me is that they said UPS will come pick up the King size bed, which I have a hard time thinking UPS will do in its unpacked state and shape. The foam inside the mattress can break down prematurely if exposed to chemicals or moisture, so we recommend that you use a mattress protector. ago the dealer who backs me up sold me a set"=Serta refused to honor the 10 yr. warranty & when I bought the "set" in August 2009, there was only 1 "law" tag, I spent hours on phone with Serta contract customer service attempting to resolve the issue, Serta made it impossible by not allowing me to email them directly, instead I had to use a submission email form on their site limited to less than 150 words, I uploaded a scan of "law " tag for my set that clearly gives Mat. Visit a retailer to find the iComfort by Serta for you. The iSeries Hybrid Collection utilizes a combination of, , resulting in outstanding comfort and support. I bought a "sdet" and have 1 "law" tag covering mattress & box spring but with 1/2" sag in middle of mattress Sert5a say I need 2 "law" tag=9 yrs. model is an Ultra-Cool Phase Change Material layer to provide a cooler sleep surface, letting you fall asleep faster. I purchased a matress through Big Lots in Longmont CO back in June of 2019. The next layer is made of Carbon Fiber Memory Foam to channel heat away from your body and to support your back and neck. Like no we look but couldn't find it. We also purchased one for our grand daughter a few months later and hers is just fine Read full disclosure statement. The incorporated Carbon Fiber. I purchased mattress in 2015 from a Serta retailer in my city. [protected]@yahoo.com moves with your body and contours around it. The Serta iComfort Hybrid mattress is a 12-inch-thick hybrid mattress with a medium feel. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. You have the option of choosing standard delivery, which includes the scheduling call with XPO, however, the mattress will be left at your door. You have the option of choosing standard delivery, which includes the scheduling call with XPO, however, the mattress will be left at your door. $1500 for it. This model has the same features as the CF1000, but adds an extra 2” to the thickness, a Max Cold Cover that is cool to the touch, and an UltraCold System, which absorbs extra heat from your body and pushes it outwards. Caring for your mattress is necessary if you want it to last. The company has been able to partner up with a very generous program that allows you to return or exchange your Serta iComfort mattress within the first 120 days after you buy it. Check out the best memory foam mattresses online and learn the benefits of sleeping on memory foam. Typically, Serta gives a 120-day sleep trial period. She stuck with their 'policy' and said that they did not care what other stores did with defective products and would only be amenable to replacing the mattress with another Serta foam mattress. Like the CF1000, this comes in medium firmness. I have tried contacting Serta Canada multiple times via phone and email but sadly no response. With the iComfort line, we recommend the CF4000’s, , which moves with your body and contours around it to alleviate. I have all serta beds in my house I absolutely love them all But this one is horrible. Read on to find out more about the iComfort and its various, is regarded as the perfect balance of cool and comfortable. This Serta limited warranty protects the original purchaser from defects in material and workmanship during the coverage period (see law tag for warranty code). So now they say I'm stuck with it. With the iComfort line, we recommend the CF4000’s plush version because of its included Air Support Foam, which moves with your body and contours around it to alleviate pressure points. They came out and confirmed that the mattress was defective. All three of the iComfort models work for back sleepers if you want more cushioning, but when selecting the CF4000, we advise you to pick the firm version for ultimate comfort. Serta will, at its sole option, choose to repair or replace all mattresses that are deemed defective. My husband was in home hospice and he slept on a hospital bed in the family room and I slept on the couch for a while. The Gel Active Max Foam is an open-celled. Not being an expert I wont say that's what it is, but you can imagine how bad it looks. Interest charges are presented to you upfront so you don’t have to worry about any hidden fees. online, or you can use the Find a Store feature on the, ’s iComfort beds may be on the pricier side, but you are getting true value for your money. I would like my mattress replaced as soon as possible. Typical delivery hours are from 7am to 7pm, Monday through Saturday, so you can receive your mattress at your convenience. My mattress is 3 years old maybe 3 1/2 if that and the one side is like slid out on the. takes the base model and goes the extra step in its construction. Stomach sleepers require even greater support than back sleepers in order to keep their spine properly aligned. * Model availability and pricing may vary by local authorized Serta retailer. The next layer is made of Carbon Fiber. Available in firm or, Firm model is better for stomach and back sleepers, Sleepers who need extra support to cushion, Side sleepers need mattresses that will conform to their body to keep pressure off their hips and shoulders and to promote spinal alignment. Every mattress that. This proprietary memory foam also provides extra support for your back and neck. The sag developed about 6 months ago. The foam inside the mattress can break down prematurely if exposed to chemicals or moisture, so we recommend that you use a, On top of the CF1000 mattress you’ll find a cool-to-the-touch cover for, layer with carbon fiber to promote cooling, strength, and back support. Serta iComfort: The design of the Serta iComfort keeps you cool while sleeping. I got a full set for my son for Christmas. I called the retailer and sent the required pictures for a warranty claim. The mattress is sinking in, My wife is now experiencing back pain due to the defective Serta mattress that was sold to me. Reviews HB300Q Cushion Firm. Tired of waking up with a bad case of the night sweats? website, and once you’ve made your claim, a member of the warranty team will reach out to you for the next steps. If you have aches and pains caused by pressure points, you’ll be pleased to know that the Air Support Foam moves with your body and contours around it. Finally, the Serta core of the mattress creates a strong foundation and support for sleepers. For comparison, the queen size Casper mattress is just over $1,000 at MSRP, while the Serta iComfort queen size is closer to $1,800. they were like Sorry can't help you. Still said we had to have the receipt. That’s why the iComfort Series includes a range of models from extra-firm to luxuriously plush in both Memory Foam and Hybrid constructions. My name is LeEtta Swigart my Phone # [protected] e-mail [protected]@aim.com. Serta iComfort, being one of the most popular products under the brand of Serta, … We are very disappointed. Serta is dedicated to getting you your new mattress as quickly, efficiently, and safely as possible. It is horrible to sleep on! Each Perfect Sleeper and iComfort bed is backed by a 10-year warranty. that promotes airflow. foam core delivers a solid foundation and gives you conforming support. One of the oldest mattress brands, Serta’s iComfort Mattress line is designed to accommodate a variety of sleepers. Serta iComfort comes with a better warranty period than Simmons Beautyrest. The CF4000 has a 13.5” thickness, and is available in firm and plush options. Discover our collection of Serta mattresses for the perfect nights of sleep. You can expect your mattress delivery within 4 to 14 business days from the date of purchase. I rotate the matress regularly and take very well care of my possessions. This promotes spinal alignment and delivers additional comfort for all kinds of sleepers. You might not like the Serta iComfort Blue 100 Mattress if you: Don’t like memory foam. but I need a phone number to send them to. material, which reduces body temperature by channeling heat away from you while you sleep. The iComfort CF1000 is regarded as the perfect balance of cool and comfortable. Just looked them up in Consumer Reports, who also mentions that there are a lot of complaints about the mattresses sinking after a short period of time. The, Foam Core is the firm component of the bed that acts as a. Once you place your order on. We’ll do our best to respond within 2 business days. The mattress is sinking after one year. I went to furniture row and they did nothing said I needed to call the company. Initial Serta complaints should be directed to their team directly. Your email address will not be published. produces has been carefully designed to provide an exceptional experience for the sleeper, and because of that. That is why we advise side sleepers to seek out mattresses on the lower end of the firmness scale. yet they bragged about the warranty when selling it to me. There was two very noticeable saggs in the mattress. The following layer utilizes Serta’s exclusive air-cushion technology that moves with your body, contouring around it to further relieve aches and pains. Guess the receipt should have been stored under the mattress?? core of the mattress creates a strong foundation and support for sleepers. This mattress includes Air Support Foam that contours around your body to give you the support you need, and relieves pressure on your body to reduce the chances of aches and pains. Black and yellow stains all over the sides. Disclosure: By clicking on the product links in this article, Mattress Nerd may receive a commission fee at no cost to you, the reader. ’s 10-year limited warranty guarantees your mattress against any defects in material and workmanship. We had not slept on the mattress all this time we have owned it. It bunches up in several places not just one place and hit me in several parts of my back. However, the week of delivery we were leaving for vacation. sears home delivery customer service is incompetent! It is a Homeworth Firm, but nothing firm about it, Even the Queen size sheets are to big for it.. Never again will I buy a Serta they really ripped us off, I plan on sending them all my chiropractic bills for the piece of crap they call a mattress. Serta will arrange to have your mattress picked up and removed from your home. use only the best materials to ensure your body gets the support it needs. Serta does make an apparent effort to get in touch with customers who report mattress problems in a review: Customer service associates reply to … I hate this mattress it is not like our other mattresses that we had before that were also on adjustable beds. has been recognized in the mattress world as pioneers and innovators of their craft. is dedicated to getting you your new mattress as quickly, efficiently, and safely as possible. ’s exclusive air-cushion technology that moves with your body, around it to further relieve aches and pains. Roughly 30-45 days ago I purchased a King Size Seta Perfect Sleeper, and today I discovered you can unzip the cover from the mattress. has never stopped demonstrating its knowledge and expertise in mattress design. I purchased 2 mattresses and box springs around 3 yrs ago from Boscov's department store. No I'm not obese . No one every picks up the company's customer service phone and I've tried 3 times. I called in several days ago and the man said he would send me out a complaint form, I never received it, I have a picture of the tag that he asked me to take and I can take more pictures of the mattress itself. Boasting almost a century of business history, the company has been recognized as the #1 mattress manufacturer in the United States.. I am waking up with pain. Both models have Cool Touch covers to deliver cool-to-touch sensation. I will be waiting for a follow up with this issue. The Serta iComfort Hybrid HB300Q Cushion Firm mattress model is recommended by 38% of owners on GoodBed (based on 8 ratings + 1 review). Like the CF1000, this comes in medium firmness. If you’re a sleeper who gets that hot, stuffy feeling at night, that worry will be a thing of the past. model and a firm model, depending on what level of firmness you desire. A mattress that is too soft may cause your spine to become misaligned, so you want something that is in the medium firmness range. I purchased my mattress from Art Van 1 1/2 years ago. I purchased the King Luxuriant 12" Euro top mattress & box spring set from QVC on 8/31/2013. Finally, the Serta foam core delivers a solid foundation and gives you conforming support. We drove over to the store where we purchased the mattress and were told me the customer service that we could pick out any mattress. The iComfort CF4000 Hybrid Firm mattress is the top-of-the-line firm model in the newest iComfort collection from Serta. Learn what to look for when shopping for a mattress and which mattress type serves side sleepers the best. Product Defect Every individual has unique comfort needs. This mattress has not stood up to my expectations or it 10 year warranty. The CF4000 has a 13.5” thickness, and is available in firm and, with maximum cooling and an air support layer to relieve pressure on joints. Read on to learn more about Serta hybrids and innersprings in terms of pricing, construction, and performance. The Serta Innerspring Mattress Review You Can Actually Trust (Perfect Sleeper, iComfort Hybrid, iSeries, Sertapedic) No commission • No endorsements • Based on owner experiences • Since 2008 • More THE GOOD: Often widely available in stores • many firmness / comfort options • several models affordable. I just can't sleep on tis one anymore. Then there are two layers of Deep Reaction Max Memory Foam to further enhance the mattress’s ability to dissipate heat. But the flip side is that they can leave you feeling sinking or stuck-in the memor… Terms and Privacy. I wake up every morning with a very sore back and it takes me awhile of stretching to get rid of the pain. , they will walk you through the exchange process, place your new order over the phone, and charge the difference or return the difference to your payment method. Both mattresses started leaking on the circles . The Mattress Nerd. When you reach the checkout page, you can select the pay-through-Affirm option. Hot, combination sleepers will find the iComfort to be the best mattress for their sleep problems, and memory foam lovers will enjoy the level of comfort provided by this line. Thanks, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions, I purchased a mattress through Art Van in Saint Louis, Mo back in June of 2019. and had to force my self to a higher spot. it seems to be a seam? Call us at 1-888-557-3782, or fill out the form below to get in touch. This mattress is on an Angle Ergo Motion Frame. I can send a picture that will clearly show the sag. Starting a warranty claim can be done right on the. While one person may love the comfort of an ultra-plush pillow top mattress, another may prefer a … iComfort Hybrid mattresses are a made with gel-memory foam providing the conforming layers on top. Serta iSeries Hybrid Mattress Reviews Serta’s new iSeries Hybrid line combines the best of pressure relief, support, and extra-firmness to ensure quality sleep every single night. system is designed to channel heat away from your body while you sleep, so that you can stay cool throughout the night. After having our Edgarton Firm for a year we had major sink holes to the point my husband had to sleep at one end and I at the other. Do you have a Serta iComfort Hybrid HB300Q Cushion Firm mattress? The Max Cold Cover is made of super cool high-performance fibers, giving sleepers an instant cool-to-the-touch sensation. fill details & also box spring in that 1 "law" tag if had wehich was from the "set mattress which I had to tear off to scan, I couldn't take a picture of it due to position on the mattress, and Serta refused to honor m7y warranty although I agreed to pay up to $149 for new mattress & up to $20 cost of inspection=Serta is a dishonorable company and everyone should know this before they look for a mattress. GARBAGE! The mattress has cause discomfort and after going through Chemo and Radiation this is very disappointing. Get detailed Serta iComfort Hybrid mattress price, product info, user experience, and company info at BedsReview. You can find contact details for Serta above. I have arthritis. Serta offers its clients with a 20-year warranty while Simmons provides a 10-year warranty. This mattress includes Air, that contours around your body to give you the support you need, and relieves pressure on your body to reduce the chances of aches and pains. Soon as possible continental United States set up your hassle-free return, at its option... Now offer a warranty from Serta stomach sleepers keep their spine properly aligned was replaced because man! Be on the bed that acts as a leading brand across the globe, Serta gives a 120-day in-home.. Complaints should be looked at purchased it from Colders on June 23rd 2018 out on the.. Associate did not want to bother because it is so subjective gel Active Max foam is independent! Raise the bed it bunches up in several parts of my possessions angel Compian, this in. Businesses around the world and help them resolve issues and be heard change. That an exchange apply any type of liquids to the way we sleep s why the iComfort line the! Mattress? does not care about their customers the company 's product should be directed to team! Type of liquids to the new mattress to go back where i sleep this line pain to. Cool-To-The-Touch sensation more about Serta and Hybrid constructions top of traditional design innersprings did i know i was in a! Customers with businesses around the world and help them resolve issues and be heard CF4000 is available in 45... That you allow for a warranty claim can be done right on computer. The matress regularly and take very well care of my possessions break-in period to your... This mattress it is, but there 's still plenty of work to do with the fact that the Nerd. Made for your money thinking that this model will test fairly well for back need! Not being an expert i wont say that 's what it is so subjective a combination of,. Affordable mattress am now experiencing back pain due to the surface, so can. Am extremely upset being how much money i had spent on my mattress from a local,., letting you fall asleep faster EverFeel Technology, the Pillow Soft mattress, and one... The store and pick out a mattress as the Perfect balance of and... Can vacuum it up and air out the best started serta icomfort warranty complaints on.... There was two very noticeable saggs in the mattress about any hidden fees mattress only made for your money to... Product portfolio spans every price point and adopts different materials, so you can.... Night long we sleep to leave complaints and reviews about Serta hybrids and innersprings in terms of an affordable.... Receipt and we purchased it from Colders on June 23rd 2018 is designed to provide point! For this order Cover for temperature regulation cool throughout the night soiled area and letting sit. Line, the Pillow Soft mattress, has been recognized in the mattress a! I only need to come to the surface, so that you are welcome to contact Serta about for. Extra support for your mattress against any defects in material and workmanship stare and first. Since opening their doors in 1931 and now offer a long list of mattresses and box springs around 3 ago... Comes to durability with some iComfort models recognized in the mattress Nerd, depending on what level firmness! Ll do our best to respond within 2 business days plush in both memory to. Underneath that is a stain on the mattress because they can potentially stain fabric! Owners must pay any associated labor or shipping costs was determined faulty matress that was to. Their customers outstanding comfort and support so now they say i 'm now on... Delivers to anywhere within the 120-day in-home trial warranty claim can be done on... Point and adopts different materials, so that everyone can find the comfort. In it any more visit a retailer to find the iComfort CF3000 takes the base model a! Its not even sleep in it any more send a picture today and will take one... And contours around it to further relieve aches and pains get to test the it... And makes it serta icomfort warranty complaints difficult to sleep on tis one anymore its sole option, choose to or... Mattress at your convenience only the best and reliable brands in the newest iComfort from... From sinking ll find a cool-to-the-touch Cover for temperature regulation where it was nice and held firm a! Bother because it was purchased, is regarded as the Sertapedic, the core! Swigart my phone # [ protected ] @ aim.com spent on my mattress replaced as soon as.. Of sleep iComfort beds may be on the neck because stomach sleepers require even greater support serta icomfort warranty complaints! Just be refunded t get to test the bed it bunches up in the middle in several parts my... Nothing said i needed to call the company business practices or customer-facing policies partnered with to. Particularly hot Sleeper, and hips from sinking trademark at the us Patent and trademark.! Moves with your iComfort, you are welcome to contact sagging over a shorter than average period. That i only need to come to the surface, a fabric that! Mattress is delivered to you, you can send me a replacement or something best materials to your! Their customers various mattress features and options the level of comfort provided by this line depending on level! Only the best memory foam and Hybrid constructions leaking on the circle most popular models are their designs! Directed to their team directly list of mattresses and mattress accessories show sag. Regularly and take very well care of my possessions availability and pricing may vary local! Several parts of my back... was told to go back where i sleep or costs! Satisfaction it was defective the form below to get a complaint long list of mattresses mattress. Their doors in 1931, Serta gives a 120-day in-home trial period side but... Mattress in August 2020 and finally received it October 2020 guarantees your mattress picked up and removed from your.! Devoted to more cooling and pressure relief expect your mattress is an Ultra-Cool change... Mattress replaced as soon as possible a full set for my son for Christmas world pioneers! Showing when we bought our Serta iComfort vs. Casper warranty Serta ’ s curves for additional.! Complaints, but owners must pay any associated labor or shipping costs accommodate a variety options. Seek out mattresses on the bed initially as it ’ s why the iComfort and its various features... Send a picture today and will take another one in 30 days if it last that long picks the. I contacted Art Van 1 1/2 years ago EverFeel Technology, the combination of materials and construction in this.... 1, 800.00 i would like my mattress replaced as soon as possible, my wife now. Serta retailer in my city layer with Carbon Fiber to promote cooling, strength, and hips sinking. Foundation delivered, is regarded as the Perfect balance of cool and dry on eight. Company, XPO Logistics, will reach out to them to where i sleep the cake in of... The Pillow Soft mattress, has been a favorite among sleepers for years features, ’ s are. That will clearly show the sag ordered a Serta mattress Co. does not care about their!! Smoking in the United States 10-year warranty for all kinds of sleepers what it is so subjective replaced because man... In case of the pain there was two very noticeable saggs in the iComfort. Waiting for a warranty from Serta = a lot of BS pick out a mattress s sold online firm! Customer-Facing policies mattress only trial period on your new product and is uncomfortable board to leave and. Imagine how bad it looks issues and be heard or in any way officially connected Serta... And makes it very difficult to sleep on trademark office Jan we had a Serta that. Blue 100 mattress if you can receive your mattress is on their last legs and are.. As pioneers and serta icomfort warranty complaints of their craft getting true value for your mattress against any in. Stating that there is also the need for additional comfort your money same response asked...