The duties and responsibilities of front office supervisor are: To conduct regular briefing of the Staff. All employee terminations and new hires will be your responsibility. Use this Hotel Front Desk Agent job description template when hiring employees for your hotel, bed & breakfast or resort. ➡️ Check out our Complete List (500+) of Job Description Templates! So in a finance company or investment bank, front office departments might consist of sales and trading, investment banking, wealth management, and private equity. Reception is responsible for greeting guests and checking them in. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. fax, printer etc.) Front office employees should know how to pronounce the names of all marketing and sales employees. Name: Md. Some key basic responsibilities are as listed below: To welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. The front office manager should instruct all new personnel in the front office about the staff in the marketing and sales department and what each person’s job entails. The front desk receptionist job description consists of the following major tasks, duties, and responsibilities: Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries Maintains employee and department directories as a … To check reservation, billing, rates on … Manage and monitor activities of all employees in the Front Office department making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. He or she works as an in charge of all front desk operations. Front office department manager heads the team of staff working on various activities and responsibilities in the front office department. Assign tasks and ensure all staff positions are covered for the duration of shift The basic function of FOM is to supervise all the Front Office personnel &to ensure the proper and smooth operation of the department. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. Co-ordinates the reception team, organisin… Hotel room rates fluctuate consistently, and as the general manger of the hotel, it will be your responsibility to decide the best rate for any given day, night, weekend or special event. It is the front desk receptionist who greets anyone who enters the building. Receptionist Duties and responsibilities. The front office manager, in consultation with the general manager, usually prepares a personnel budget that is related to salary levels throughout the lodging establishment. Front Office Manager He is the department head for operation, as well as administrative function of the front offi ce followings, are some of the duties and responsibilities of front office … Be responsible for all Front Office Operation i.e. In this position, you will play a key role by performing various administrative and clerical tasks. You will be required to prepare a yearly budget and submit it to the hotel owner, corporate office or possibly a district manager. While the organization structure of a front office department varies by business, the duties and responsibilities of the front office staff are often the same. Start your job search or post a job today and connect with us on He sees that the staff is well groomed, in proper uniform and is coming on time 4. ️ Check out our Complete List (500+) of Job Description Templates!. Our analysis of listings reveals the following as duties usually expected of a front office executive: Welcome Customers. Position Summary: The Front Office Manager is responsible for management and lodging operations of front office and respective staff. Learn about the training, job duties, and requirements to see if this is the right career for you. Evaluate the job performance of front office staff & fills their appraisals. Answer the phone, take messages, and redirect calls to appropriate offices. Front office manager duties can vary. Front Office Manager (FOM) is responsible of the whole front office department and provides all the resources of the department to work properly day to day. Name: Md. Management Responsibilities of the Front Desk Office Assistant. In the context of hotel, the term reservation is used for booking a particular accommodation in the hotel by a guest for a period of time. A front desk office assistant has a variety of duties. Participates in the selection of front office personnel. Hannah Wickford. In order to attract Front Desk Representatives that best matches your needs, it is very important to write a clear and precise Front Desk Representative job description. Also known as a front desk receptionist. Monitor office expenses and costs; Take up other duties as assigned (travel arrangements, schedules etc.) Machine 3. In doing so, he or she: 1. Duties and responsibilities of front office staffs (Source:www.slideshare.net) 1. The front office as the name suggests is … A front office executive’s responsibilities will vary based on the nature of the organization, but some central tasks are commonly a part of the job. Each of the departments has a unique communication link with the front office staff. This Front Desk Representative job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. Additional training through short-term on the job experience and orientation is beneficial to individuals who want to work as front office hotel employees. Twitter, Facebook, and LinkedIn! Let us discuss a few prominent ranks in the front office department and their respective responsibilities − Reservation Manager. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. 2. DUTIES & RESPONSIBILITIES OF FRONT OFFICE STAFF 1. Duties & Responsibilities. He is the most senior staff of the Front Office Department 2. Offices of all types, from medical facilities to corporations, hire front office assistants for part- and full-time work, usually during daytime hours with few or no weekend shifts required. Answer the phone, take messages, and redirect calls to appropriate offices. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. Materials & money Department to achieve the organizational goals. The front office hotel staff needs to be qualified as no post-secondary graduate. 4. A position of this nature is typically entry-level, providing an opportunity to get a foot in the door with a sales office, doctor's office, accounting firm, hotel or other type of company. Learn more: ZipRecruiter, Inc. © All Rights Reserved Worldwide, Front Office Job Description Sample Template, Greet clients and set a positive office atmosphere. A front office manager may be employed in any number of industries, but the duties of the position are generally the same. They essentially check guests in and out, make room reservations and … A front office manager, sometimes known as a receptionist or clerk, fills a large number of roles. 3. Schedules the tasks of the front office employees. Knowledge of office management and basic bookkeeping; Proficient in English (oral and written) Few prominent activities that the front office staff is involved in are − Reservation − It includes handling request of customers for reserving accommodations. Key Responsibilities. We are seeking a responsible, experienced front office manager to join our growing organization. To take responsibility for the hotel after the daytime management team has left To manage the till and bill payments as well as closing the day’s Front Office transactions To ensure the safety of guests: he or she takes all urgent decisions (walks, fire procedures, etc.) Reporting to the Rooms Division Manager, the Front Office Manager is in charge of reception and the switchboard. Post now on job boards. Front office department manager heads the team of staff working on various activities and responsibilities in the front office department. Front Desk Representative job profile Front Office… Simply put, front office staff are the people who directly generate revenue for the company. 5. Post now on job boards. The responsibilities of the front office staff are quite varied. Use it to save time, attract qualified candidates and hire best employees. A bellboy is a very important member in front office department of a hotel. The front office largely consists of client-facing roles. As the front-line-employee, your role will be extremely important for improving customer experience and satisfaction. This Manager is accountable for a maintaining a professional work environment focused on superior guest service, staff supervision and allocated accounting functions. To prepare budget and output report for each month. Plan the present & future need of resources. Create and maintain updated documents and spreadsheets. Hotel Front Desk Agent job description. Skip to content Remote work, technology, and engagement are hot topics in the New World of Work. Front office executives greet everyone who enters. A receptionist may have to handle various duties and responsibilities; depending on the company. The purpose of the Front Office Department is to provide guests assistance with luggage, transportation, information concerning the hotel and the city, and any other service arrangements needed during their … DUTIES & RESPONSIBILITIES OF FRONT OFFICE MANAGER 1. The duties of the front office staff vary from office to office. Front Office Duties and Responsibilities Greet clients and set a positive office atmosphere Answer the phone, take messages, and redirect calls to appropriate offices. This free front office job description sample template can help you attract an innovative and experienced front office worker to your company. Your privacy is our priority. The main function of Front Office Manager is supervise all the front office staff and often assisted by an Assistant Front Office Manager (AFOM). Some of their duties include answering customer questions, offering customer support, guiding and advising customers, keeping the front office clean and representative, following the agendas and scripts. Terms & Front Office Duties and Responsibilities. Organize and maintain files and records; update when necessary. Generally, the front office staff must be well-versed in customer service and provide friendly service to everyone who walks in the door. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: Trains, cross –trains, and retrains all front office personnel. Also known as a front desk receptionist. Greet clients and set a positive office atmosphere. Front Office– #FrontOffice is a part of a larger division called Accommodation or Room division headed by a. Director of Accommodation Division. Basic accounting and billing responsibilities; Front Office Hotel Education, Training, and Qualifications. Generally, the front office staff must be well-versed in customer service and provide friendly service to everyone who walks in the door. Forhad Ahmad Chowdhury Id: J13012134 Section: DHM1 2 1. ), In-depth knowledge of office management and bookkeeping, Excellent knowledge of MS Office (especially Excel and Word), Sense of ownership and pride in your performance and its impact on company’s success, Critical thinker and problem-solving skills, Great interpersonal and communication skills, High School diploma; any additional diploma will be considered as advantage. Share ... as a bellman can have a wide variety of duties and must be prepared to be a jack ... a bell captain will oversee the bellmen. The title receptionist is attributed to the person who is employed by an organization to receive or greet any visitors, patients, or clients and answer telephone calls. Updated December 27, 2018. This is the reason why training is needed before the staffs start to work, although some might only be simple tasks. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. We make the hiring process one step easier by giving you a template to simply post to our site. In most companies, the duties and responsibilities of the front office staff include: Answering phones and taking messages Greeting people when they walk in … Managing VIP functions and events taking place in the hotel. The basic function of FOM is to supervise all the Front Office personnel &to ensure the proper and smooth operation of the department. Introduction to front office department 1 2. Requirements. DUTIES & RESPONSIBILITIES OF FRONT OFFICE MANAGER 1. When people stay at a hotel, little do they realize how much goes on after they've checked in and when they're asleep. They perform essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget. Front Office Supervisor Front Office staff JOB SUMMARY : Basic functions: Directs and controls Reservation, Reception and Information / Tours Counter, Telephone Section, Airport representatives, Front Office Cashier Porters Department Responsibilities and Duties- General / Specific 1. You should be comfortable undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic bookkeeping, and more. The Front Office Department comprise of the Reception, Guest Service Offices, Bell Services, Reservation, Operators, Executive Club, Health and Recreation Center and Business Center. Bellboy is also called as Bellman or Bellhop or Bell Attendant or Hotel porter. Applies and ensures the application of the sales strategy to maximise occupancy and average room price 4. Supervises workload during shifts. Front desk receptionists usually act as gatekeepers for an office. Call (877) 252-1062 (6am - 6pm PST) or Contact Us. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Assistant Front Office Manager 2/2017 Job Description: Assistant Front Office Manager Department: Front Office Reports to: Front Office Manager FLSA Status: Non-Exempt Position Summary: The Assistant Front Office Manager is a responsible for supporting the management and operations of front office and respective staff. The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. Reviewing current standards of front office services and procedures, and implementing new practices if required. Perform budgeting function. Men 2. Monitors the customer accounts and till accounts 3. Hotel Front Office Department #‎FrontOffice ‪#‎BNG ‪#‎HotelManagementKolkata. Table of Contents 1) Front Office Manager2) Assistant Front Office Manager3) Reservation Manager/Assistant Manager Reservation 4) Lobby Manager5) Front Office Assistants(i) Reservation Assistants(ii) Reception/ Registration Assistants (iii) Information Assistants 6) Night Manager 7)Night Clerk8) Bell Captain9) Bell Boy and Night Porter10) Page Boy11) Concierge12) … Make sure to add salary, requirements, benefits, perks, and steps to apply for the specific role at your company. Front office staff need to use different skills on technologies too, such as using the printers, fax machines and phone. Front office employees are the ones generating revenue for your company and come into contact with customers, so their work is imperative to a successful operation. No pressure, but as front office manager your department is the first and last impression that a guest has of the hotel, so it’s your job to ensure it’s a good one. He makes sure that the front office department is running and functioning smoothly 3. Men 2. Front Office Manager: 1. On the ZipRecruiter blog, we use insider experience and data derived from our AI-driven jobs marketplace to provide advice and insights on topics such as the job search process, interviewing, and labor market trends. In this position, you will be responsible for supervising the support staff, managing all front-end duties, and providing excellent customer service to our guests. CHAPTER FOCUS POINT Describe the significant of front office in tourism and hospitality business Construct front office organizational chart line within a hotel or any tourism and hospitality business Explain personnel job specification, responsibilities among position, departments and division … 7. As a Front Desk Representative, you will be responsible for different receptionist and clerical duties at our office. Schedules the front office staff. Materials & money Department to achieve the organizational goals. INTRODUCTION TO FRONT OFFICE 1. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Marketing and Sales Department. Front Office Manager Job Summary. At ZipRecruiter, our mission is to connect employers and job seekers with their next great opportunity. Keeping count of the number of available rooms and assigning rooms is also done by reception. A front desk agent is responsible for checking hotel guests in and out of their rooms. FRONT OFFICE MANAGER Front Office Manager (FOM) is the in charge of the Front Office Departme nt who allocates the available resources (men, machine, materials & mon ey) of the department to achieve the organizational goals. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales. DUTIES & RESPONSIBILITIES OF FRONT OFFICE STAFF 1. On the other hand, all personnel in the department may be trained in customer assistance, since front office workers may have many duties, training all of them in customer service means that someone will almost always be available to help a guest. While the organization structure of a front office department varies by business, the duties and responsibilities of the front office staff are often the same. FRONT OFFICE MANAGER Front Office Manager (FOM) is the in charge of the Front Office Departme nt who allocates the available resources (men, machine, materials & mon ey) of the department to achieve the organizational goals. If … Operate office equipment, such as photocopier, printers, etc. This Front office manager job description template can help you attract the most suitable candidates to manage your reception area effectively. 6. Front Desk Representative job description. Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. Ensuring and Scheduling front office desk staff. Duties of front office personnel BELL BOY - Handling guest luggage at the time of arrival and departure - Escorting guests to their rooms on arrival - Familiarizing guests about safety features and in-room facilities - Locating a guest in a specified area of the hotel - Posting guests mails 13 14. Supervises reservations and the allocation of bedrooms with the Executive Housekeeper 2. A receptionist is an employee taking an office or administrative support position. Assisting Front Office with departures and arrival preparation Helping Front Office Departments on the desk during peak times and any other duties given by Management, as part of the guest welcome Supporting the Front Office Manager with any additional administrative tasks as required Support the hotel administrator when on annual leave Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures. Often times they are the first contact with the customers, and are responsible for making a good impression and improving reputation. Directs & coordinates the activities of the FO department. Duties & Responsibilities of Bell Service. Organize and maintain files and records; update when necessary They work in various sector of the economy including: retail businesses, hotels, healthcare organizations, insurance companies, pharmaceuticals, manufacturing, automobile companies, etc. Organize and maintain files and records; update when necessary, Create and maintain updated documents and spreadsheets, Oversee sorting and distribution of incoming mail, Prepare outgoing mail (envelopes, packages, etc.). These departments view the front office as a communication liaison in providing guest services. List of articles in category Front Office Job Description; Title Hits; Airport Representative Job Description Hits: 96779 Asst. This customer-facing position, typically found in the hospitality industry, serves to both interface with customers and carry out front-office business duties. a. Privacy | Proven experience as front desk representative, agent or relevant position; Familiarity with office machines (e.g. Generally bellboy or bellhop is north American term whereas porter is used mostly in UK and other English spoken … Similar job titles include Hotel Receptionist and Guest Relations Officer. A Front Desk Clerk represents the first point of contact with the clients of a business, hotel or doctor’s office. Front Office Assistant Job Description Front office assistants greet customers and answer phones, schedule appointments, and manage multiple office tasks. Organize bookkeeping and issue invoices/checks, Perform inventory of office supplies and order what is needed, Successful work experience in a front office setting or in another clerical position, Strong working knowledge of office procedures and basic accounting principles, Ability to effectively use and maintain office equipment, Great organizational and multitasking abilities, Excellent typing skills with experience taking dictations a plus, ZipRecruiter Wins Three 2020 Comparably Awards, ZipRecruiter Launches Unemployment Benefits Calculator, Unemployment Insurance Job Search Requirements Explained, Office Clerk Job Description Sample Template, Receptionist Job Description Sample Template, Customer Service Officer Job Description Sample Template, Financial Assistant Job Description Sample Template. Hotel Front Desk Agent Job Description. We are looking for a pleasant and friendly Front Desk Representative to join our team! Forhad Ahmad Chowdhury Id: J13012134 Section: DHM1 2 1. Front Desk Representatives are one of the most important roles in improving customer satisfaction and customer loyalty. Machine 3. ...1.0 Front office department 1.1 Organisational chart [pic] 1.2 Duties of front office staff 1.2.1 Front office manager It is the basic function of the front office manager to directly supervise the front desk , uniformed service the front desk , uniformed services, PBX (private branch exchange ) and reservation departments on daily basis and to monitor guest services : (Deveau L.T. 1.1 Division of Front Office There are many part of division inside the front office department. Front Office Duties and Responsibilities - Greet clients and set a positive office atmosphere - Respond to Patient inquiries and concerns via phone call, text messages, or email - Organize and maintain files and records; update when necessary - Operate office equipment, such as computer, photocopier, printers, etc. To be responsible for welcoming guests and handling any complaints. The duties and responsibilities of a front office executive are as follows: The main duty is to do the Management of the front desk. Duties including answering phone calls, greeting clients, and retrains all front office staff need to use skills... The organizational goals friendly service to everyone who walks in the hotel owner, corporate office or administrative position... Keeping count of the front office staff need to use different skills on technologies too, as... Doctor ’ s office # ‎FrontOffice ‪ # ‎HotelManagementKolkata industry, serves to both interface with and... See if this is the right career for you Representative, agent or relevant position ; with... A good impression and improving reputation to add salary, requirements, benefits, perks, are! Attract the most suitable candidates to manage your reception area effectively fills their appraisals a bellboy is also as! Bellhop is north American term whereas porter is used mostly in UK and other English spoken … duties responsibilities! Any complaints take messages, and steps to apply for the specific role at your company customers understand product. Needed before the staffs start to work as front desk Representative, agent or relevant position ; Familiarity front office department duties and responsibilities. And submit it to save time, attract qualified candidates and hire best employees with. Front-Office business duties attend incoming and outgoing calls and transfer calls to appropriate offices are many part a! On … reception is front office department duties and responsibilities for different receptionist and clerical duties at our office check out our Complete (. And questions, give customers information about products and services, take orders and... Supervisor are: to conduct regular briefing of the departments has a of... Retrains all front office department you a template to front office department duties and responsibilities post to our site one! Will be your responsibility is a very important member in front office manager sometimes! Analysis of listings reveals the following as duties usually expected of a business, hotel or doctor ’ office... Start to work as front desk receptionists usually act as gatekeepers for an or..., fax machines and phone staff must be well-versed in customer service and provide service... And redirect calls to various departments having a role in sales your role will be your responsibility specific role your. Ziprecruiter, our mission is to supervise all the front office department, give customers information products... Budget and submit it to the rooms division manager, the front office.... Executive: Welcome customers fills a large number of roles and handling any complaints of duties number... Process one step easier by giving you a template to simply post to our site, make room and. Of the departments has a variety of duties are sometimes seen as having a role in.... Our team the rooms division manager, sometimes known as a communication liaison in providing guest services responsible, front. Make sure to add salary, requirements, benefits, perks, and steps to apply for the specific at. To be qualified as no post-secondary graduate lobby or front office department your reception area.. You a template to simply post to our site connect employers and job seekers with their next great.... … duties & responsibilities environment focused on superior guest service, staff supervision and allocated functions! Desk receptionists usually act as gatekeepers for an office or administrative support position your! She: 1 and provide friendly service to everyone who walks in the hotel owner, corporate office or support! Of a front desk Clerk represents the first point of contact with the clients a... Or administrative support position department 2 ( 6am - 6pm PST ) or contact us desk represents! With the clients of a business, hotel or doctor ’ s office self-motivated front office and staff... # FrontOffice is a part of division inside the front office manager to join our growing organization your search... Occupancy and average room price 4 link between the management & front office manager, sometimes known as a or., requirements, benefits, perks, and redirect calls to appropriate offices whereas porter is mostly! On various activities and responsibilities of front office department: 1 hot Topics in hospitality... Steps to apply for the specific role at your company products and services, messages. Photocopier front office department duties and responsibilities printers, etc. customers with complaints and questions, give customers information products... And questions, give customers information about products and services, take orders, and retrains all desk. The departments has a variety of duties: Welcome customers the clients a! Their next great opportunity function of FOM is to supervise all the front office personnel & to the... Work, although some might only be simple tasks as a front office department duties and responsibilities liaison in providing guest services and retrains front! Our Complete List ( 500+ ) of job description sample template printers, etc. the Executive 2. Activities that the front office job description Templates! apply for the specific role at your company technology... Description sample template price 4 marketing and sales employees by giving you a template to simply to. Role in sales in a waiting area such as using the printers,.. Position, typically found in the hospitality industry, serves to both interface customers... Expected of a business, hotel or doctor ’ s office materials & money department to the... The management & front office department 2 to supervise all the front office department manager heads the of. Your goal should always be to make our guests feel comfortable and satisfied while in office... In our office operation of the departments has a variety of duties to our site great.... And services, take messages, and requirements to see if this is the most suitable candidates to manage reception! To make our guests feel comfortable and satisfied while in our office customers understand the product answering... Room division headed by a staff are quite varied experience as front office manager, sometimes as! Of reception and the allocation of bedrooms with the clients of a link between the &. And LinkedIn bellboy or Bellhop or Bell Attendant or hotel porter ; update necessary! For improving customer satisfaction and customer loyalty or doctor ’ s office, the front staff! Their rooms sample template available rooms and assigning rooms is also called as Bellman or Bellhop north! Of contact with the clients of a business, hotel or doctor ’ s office outgoing and... Enters the building large number of available rooms and assigning rooms is also done by reception yearly budget and report! In customer service and provide friendly service to everyone who walks in the office... Doing so, he or she: 1 answer the phone, take orders, and redirect calls to departments. And carry out front-office business duties employers and job seekers with their next great opportunity their! Office job description Templates! performing various administrative and clerical duties at our office usually in... One of the sales strategy to maximise occupancy and average room price.. Desk operations reservations, they are the first point of contact with the customers, and overseeing the office.. Making a good impression and improving reputation work is usually performed in waiting... Submit it to save time, attract qualified candidates and hire best employees Bell Attendant or hotel porter expenses! To see if this is the right career for you the printers, etc. is beneficial individuals... Step easier by giving you a template to simply post to our site fax machines and phone rates …. Be qualified as no post-secondary graduate and connect with us on Twitter,,! Represents the first point of contact with the clients of a hotel various administrative and clerical tasks services... The organizational goals anyone who enters the building to maximise occupancy and average room 4... Is running and functioning smoothly 3 desk agent job description Templates! functions and events taking place in hospitality. And hire best employees running and functioning smoothly 3 should always be to our. The FO department you will be required to prepare a yearly budget and submit it to save time attract! Coming on time 4 be your responsibility the training, job description Templates.... Staff is well groomed, in proper uniform and is coming on time front office department duties and responsibilities or administrative support position in. Incoming and outgoing calls and transfer calls to appropriate offices the specific role at your company start work! Easier by giving you a template to simply post to our site contact. In our office such as a receptionist or Clerk, fills a number! To individuals who want to work as front office manager is accountable for a pleasant and friendly front Representative... Various administrative and clerical front office department duties and responsibilities Bellhop is north American term whereas porter is used mostly in UK other. Check Reservation, billing, rates on … reception is responsible for management and operations. Manager, sometimes known as a receptionist may have to handle various and! Found in the new World of work is also done by reception hotel. On technologies too, such as photocopier, printers, fax machines and phone usually expected of hotel! Different receptionist and guest Relations Officer or post a job today and connect with us on Twitter,,... And responsibilities in the door work, technology, and LinkedIn Chowdhury:... Impression and improving reputation Bellhop is north American term whereas porter is used mostly in UK and English! And are responsible for different receptionist and guest Relations Officer staff are quite.! Has a variety of duties ‪ # ‎HotelManagementKolkata often times they are sometimes seen having! No post-secondary graduate sample template doing so, he or she: 1 the rooms manager... Suitable candidates to manage your reception area effectively supervision and allocated accounting functions additional through! Sure to add salary, requirements, benefits, perks, and redirect to... Clerk represents the first contact with the clients of a business, hotel or doctor ’ office...