You must log in or register to reply here. Signal Loss. If you continue to use this site we will assume that you are happy with it and agree. iPhone users, tap the little “i” next to every Dexcom ID in your bluetooth list and forget the pairing(s). Has anyone here ever had his happen? If you need anything else, feel free to drop a comment, and maybe the MyHealthyApple team will come back to you as soon as possible. When I said arm, they said something new to me. And we’ve got both good news and bad news regarding that subject. So, pay attention to when the false alarm comes up and when you’re taking your meds. If you don’t get anything for at least 20 minutes, there is a good chance that there’s something either wrong with the setup or a technical issue. In this 3-minute video, a Dexcom G6 user walks through the steps for replacing and starting a new sensor when using the Dexcom receiver. And it didn’t work. Event Description It was reported that a broken needle occurred. More often than not, this seems to happen when the user is asleep. So, generally, make sure that you’re not too far away from your device, and there’s no water involved – and also try not to lay on the Dexcom while sleeping. Dexcom only warrants sensor inserted on these insertion sites unless otherwise prescribed by your doctor. The “sensor error’ is no doubt one of the most common Dexcom errors. Will anything work? There is always a chance that it’s a technical defect. Re-installing it isn’t the same cause the data usually remains even after uninstalling the app. With that out of the way, let us get right into it! Settings > General > Reset (2nd to the last button) > Reset Network Settings After your phone turns back on from the reset, it will ask you to rejoin your current interment network, next tap on your G6 … Now let’s get into more details about wearing the Dexcom G6 in the shower or hot tub. While there are plenty of things that can go wrong, there are only about 5 issues that tend to come up often. Caveats. The Dexcom G6’s transmitters and sensors are waterproof and resistant, but not the receiver. Sometimes it may stop sending notifications or refuse to connect even when there is nothing wrong with Dexcom. The G6 Sensor along with the transmitter continuously monitors your blood glucose levels and wirelessly transmits the information to a … Dexcom G6 Sensors are factory calibrated by entering the sensor code in to the display device, which means no more fingersticks. And the most common fix to such an issue is the most common one, “Have you tried turning it off and on?”. This is going to wipe everything off the app. More often than not, this happens due to either long distances or objects that block the signal. Before closing off, here are some endnotes to further help you: And that’s about it for now. G5: Inserting the Dexcom G5 was facilitated through a manual injector.You’d stick the adhesive to your skin, remove the safety mechanism, and manually plunge and remove the needle from your body. If nothing works, call 1-844-607-8398 (Dexcom’s tech support) and see if they can do anything about it. This may be due to Dexcom not submitting clinical data to the FDA for the use of the CGM on the upper arm. In the Settings section of the app it said “No sensor inserted”, or something to that effect. Dexcom only warrants sensor inserted on these insertion sites unless otherwise prescribed by your doctor. In which case, all you can do is re-install it and make sure that everything was set-up correctly. For Dexcom, placement really matters–check out this article and see if any of the tips help with getting the best placement and signal. Certain meds can mess with the intestinal fluids and create both false lows and false highs. Best companion apps for Dexcom CGMS users, 3 Best Blood Pressure Monitors to Use With Apple’s Health App, United Health launches its own Level2 continuous glucose monitoring wearable system, Fitbit Inspire 2 not tracking your heart rate?